Ans : Visa, MasterCard and most major debit cards issued in India, as well as Net Banking payments from most major Indian banks are accepted on our website for online bookings.
Ans : Once you have booked a hotel with www.greatjaipurhotels.com you will receive a confirmation mail at your registered email ID. This confirmation mail is your hotel voucher whose print needs to be taken and shown at the hotel reception desk at the time of check in.
Ans : Your hotel booking is confirmed once you have made payment on bank website and successfully redirected back to our website. It is important for us that you successfully come back to our website as an acknowledgement of payment. If during this stage something goes wrong (i.e., power failure, or a slow internet connection) and the connection breaks down, our system won’t know that the payment has been made and your account debited. Once all these steps are completed successfully, the confirmation page is displayed with full booking information and the same has been sent to your registered email ID. Please carefully check your inbox and spam/junk folders belonging to the email address you provided when making the booking. You can also check and print your booking details from MY ACCOUNT section. If you still need any assistance you can mail us on support@greatjaipurhotels.com
Ans : As soon as you have completed the booking process, the confirmation page appears. This page shows all of your reservation details, and a confirmation email is also sent to your registered email ID. You can access your confirmation online at “MY ACCOUNT”
Ans : A deal code is a discount promotion code that you may receive via a promotional activity or to some of our customers as loyalty rewards. These codes can be redeemed while booking a hotel and you will get the discounts as mentioned in mailer or ad campaign.
Ans : Indian Citizen can use their Voter ID card, Driving License, Ration card or Passport, and for Non-Resident/Foreign National it’s must to carry Visa/Passport.
Ans : It’s very easy. You can modify/cancel your booking via our self-service tool “MY ACCOUNT”. Please remember to check the hotel’s cancellation policy before making any changes to your reservation. Non-refundable rooms and other special deals may have a different cancellation policy.
Ans : As soon as you have completed the booking process, the confirmation page appears. This page shows all of your reservation & payment details, including the booking number Bookings made on www.greatjaipurhotels.com . You will be sent a confirmation email upon completing the booking. You need to carry a print of this email at the hotel while checking in.
Ans : After booking, all of the hotel’s details, including phone number and email address, are provided in your online booking confirmation, confirmation email and in “MY ACCOUNT”.
Ans : Information regarding extra beds is located under "Hotel Policies." Please take note of the following:
• Additional fees for extra bed have been given with the room cost and is automatically calculated if you have selected the option at the time of booking confirmation.
• During the online booking process, please place your request for an extra bed/crib in the comments box provided.
• We recommend calling the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in your confirmation email.
Ans : Most of the Indian hotels have Check-In and Check-Out timings set at 12 Noon. Though there are some hotels that may allow an early Check-In or late Check-Out, it depends on the availability of the rooms that the hotel might have at its disposal at that time. Further, there are also chances that a hotel may charge you for one day extra in the case of an early Check-In or late Check-Out.
Ans : Yes, you can, but do make sure that under 'Traveller Name' you mention the name of the person who will be traveling. You are required to enter your name and your billing address while on the Payment Page.
Ans : Credit card is one of the payment options to book from our website, If you don’t have credit card you can confirm booking with Debit Card issued by your bank or Net Banking option.
Ans : Your Credit card details are given on bank website and you have to pay at the same time. We are not asking for your credit card details so are not provided to any hotel. You have to pay for one day through credit card remaining amount can be paid through Credit/Debit card or cash mode at hotel.
Ans : Room-specific cancellation information is included next to the room type under the "Conditions" column. Please note that with special deals, the cancellation or deposit policy differs from the normal policy, so it’s wise to check both.
Ans : Once you have canceled your reservation you should receive an email confirming the cancellation. Please check your inbox and spam/junk mail folders. If you don’t receive an email please contact us at support@greatjaipurhotels.com .
Ans : The rates shown on the Details Page are the per day rates without any taxes/extra bed charges. To know the final amount (inclusive of all taxes) that needs to be paid you need to go the Payment Page.
Ans : We have provided you a security question at the time of user account sign up. You can refer to this question to reset your password or can mail us to support@greatjaipurhotels.com
Ans : All facilities listed under the room type are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, are included by this information will also be in your confirmation email and on “MY ACCOUNT”
Ans : Yes, you can refine your search in several ways but only if you have provided your travel dates and destination city:
• If you have already started a search you can use the filters on the left hand side of the page, including the "Landmark" filter.
• You can refine your search by price range column given in the left side of the page.
Ans : A Double Room has one double bed and a Twin Room has 2 single beds. If a room is called Double/Twin, it can be set up for either type. You can specify your bed-type preference in the "Special Requests" box during the booking process.
Ans : It means that the policies for that room type differ from normal hotel policy, usually because of a special low rate. When you roll your cursor over the text you can see an explanation for the conditions; please read it carefully.
Ans : The cross out rate shows that the same room was available at higher cost earlier or is presently on discount which is available for a limited period.
Ans : This information is given under Hotel Policy section of hotel details. We suggest you to check this policy before you confirm your booking and notify the same in comment box while confirming the booking.
Ans : No we are not asking for your credit card details and you are entering you card details at bank website directly. You have to pay only for one day as booking confirmation amount and rest of the amount will be paid at Hotel.
Ans : Greatjaipurhotels.com uses a secure connection for your booking:
• Your personal data and credit card details are encrypted.
• Our secure server uses "Secure Socket Layer" (SSL) technology, the online industry’s standard.
Ans : During the booking process you can submit your special request within given area. You can follow up directly to the bank with the contact details provided after completing the booking.
Ans : If the hotel offers a shuttle service it will be listed under "Hotel Facilities," by "Services." Once you have made your reservation you can arrange the shuttle directly with the hotel. The hotel’s contact information is listed in your booking confirmation. Please remember to have your arrival details ready.
Ans : It depends on baggage area availability and is mentioned in “Hotel Policies” as well. You can contact hotel directly using the contact details provided after completing the booking.
Ans : Room facilities are clearly listed under each room type. To see the full list and photos just click on your Desired room type. You can find all of the hotel facilities just below the block of room types under "Hotel Facilities".
